Shipments and returns

Your shipment

Certain software and content are delivered to you by making a download link available in your account associated with your purchase. We usually store the download link and related digital key for these purchases in your account for 3 years following the purchase date, but do not promise to store them for any particular length of time.


We will accept returns and exchanges for eligible products for 30 days from the date of delivery or download, as applicable. Simply return the eligible product in like new condition and in its original packaging, along with all parts, components, instruction manuals and documentation that were initially included. This Return Policy does not affect any statutory rights that may apply to your purchase.

Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

  • digital documents, digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated content;
  • gift cards and service/subscription cards;
  • products that have been personalized or customized;
  • special order products, if not part of a Store promotional offering;
  • services that have been performed or consumed; and
  • clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".

When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges (if any), and you will typically receive your refund in approximately 3-5 business days. Any refunds will be applied to the same account, and using the same method of payment, used to place the order (unless you choose a Store credit in the amount of the refund).